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TERMS AND CONDITIONS – ONYX MASSAGE, WELL-BEING & SPIRITUAL SERVICES

Deposits and Refunds

A minimum deposit of 50% of the total fee is required to secure your booking.
This deposit is non-refundable and will be deducted from your final balance after your treatment or session.

A minimum of 24 hours’ notice is required to reschedule or cancel your appointment.
If less than 24 hours’ notice is provided, your deposit will be forfeited and cannot be transferred to a future booking.

A no-show or same-day cancellation will result in the loss of the full treatment/session fee. An invoice for any outstanding amount will be issued and must be paid in full.

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Behavior Policy

Rude, aggressive, inappropriate, or unwanted behavior of any kind will not be tolerated.
If such behavior occurs, your treatment or session will be cancelled immediately and all payments made (deposit or full amount) will be forfeited with no refund provided.

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Client Accuracy of Information

By proceeding with a booking, you confirm that all information you have provided is accurate, complete, and truthful, including all relevant medical conditions, allergies, injuries, medications, and sensitivities.

Failure to disclose relevant information may result in cancellation of your session, forfeiture of payments, or adverse reactions for which Onyx and its staff are not liable.

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LEGAL DISCLAIMER & LIMITATION OF LIABILITY

Nature of Services

Onyx provides a range of holistic, well-being, massage, Reiki, intuitive, psychic, and mediumship services.
These services are not substitutes for medical, psychological, legal, financial, or professional advice.

All intuitive or mediumship messages are subjective, may be open to interpretation, and are provided for spiritual and personal insight only.
No specific outcomes or guarantees are stated or implied.

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Client Responsibility for Decisions

By booking, you understand and agree that:

  • You remain solely responsible for all decisions, choices, actions, and interpretations you make during or after your session.

  • Onyx, its owners, staff, readers, healers, contractors, and practitioners cannot and will not be held responsible for what you choose to do with any information received.

  • You agree not to pursue any claim against Onyx or any practitioner based on your personal decisions, actions, or outcomes.

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No Liability for Use of Information

You acknowledge that:

  • Onyx and all staff/practitioners accept no liability for any emotional distress, mental impact, financial decisions, relationship outcomes, lifestyle changes, or personal actions taken as a result of your session.

  • Any guidance, predictions, or messages received are not guaranteed and may not come to pass.

  • You understand that you participate voluntarily and at your own risk.

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Physical Premises & Safety

While all reasonable care is taken to maintain a safe environment, Onyx and its staff/practitioners are not liable for:

  • Any accident, fall, injury, or incident occurring on or off the premises

  • Any allergic reaction, sensitivity, or adverse response to oils, incense, crystals, sound, treatments, or energy work

  • Loss or damage of personal belongings

You accept full personal responsibility for your wellbeing while attending any session.

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Release of Liability

By making a booking, you fully release and discharge:

Catherine Eliopoulos, Onyx Massage & Well-Being (Onyx Maw), all staff, contractors, practitioners, readers, therapists, and any person acting on behalf of Onyx

from:

  • Any and all liability

  • Any claim or cause of action

  • Any injury, loss, damage, consequence, or outcome
    arising directly or indirectly from your session, your reliance on information, or your presence on the premises.

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Acknowledgement & Acceptance

By clicking to book, you confirm that:

  • You have read, understood, and accepted all Terms and Conditions and the full Legal Disclaimer

  • You understand your personal responsibility and the nature of the services

  • You agree to be bound by these Terms when attending any session, treatment, class, or service provided by Onyx or any practitioner acting on behalf of Onyx

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